MC
Michelle C
1 reviews | Active since Jun 2013
21 Jul 2015, 09:23
Stoneharbour jeans
I bought my husband two pairs of stone harbor Jeans three months ago the jeans are still brand new, I understand that I don't have the receipt anymore, but Edgars is the only company that stocks these brands, the jeans tore from the leg up to the zip, I went to edgars and they refused to swop the jeans even though they are the only people that stock these jeans, in my opinion it is factory fault, I will never purchase stoneharbour in my life agian
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Edgars's replyOfficial
22 Jul 2015, 14:42Hello MCalitz,
Thank you for raising your concerns with us. Please be advised our refund and exchange policy is part of the service we render to our customers. We can only refund or exchange provided that there is a proof of purchase, the item is in its original condition and it is within 30 days. If the item has a quality default then a proof of purchase is required. We apologise for the overall experience, but we require proof to know that the jeans were purchased with us.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Thank you for raising your concerns with us. Please be advised our refund and exchange policy is part of the service we render to our customers. We can only refund or exchange provided that there is a proof of purchase, the item is in its original condition and it is within 30 days. If the item has a quality default then a proof of purchase is required. We apologise for the overall experience, but we require proof to know that the jeans were purchased with us.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Best regards,
Edgars's reply22 Jul 2015, 14:42
Official
Hello MCalitz,
Thank you for raising your concerns with us. Please be advised our refund and exchange policy is part of the service we render to our customers. We can only refund or exchange provided that there is a proof of purchase, the item is in its original condition and it is within 30 days. If the item has a quality default then a proof of purchase is required. We apologise for the overall experience, but we require proof to know that the jeans were purchased with us.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Thank you for raising your concerns with us. Please be advised our refund and exchange policy is part of the service we render to our customers. We can only refund or exchange provided that there is a proof of purchase, the item is in its original condition and it is within 30 days. If the item has a quality default then a proof of purchase is required. We apologise for the overall experience, but we require proof to know that the jeans were purchased with us.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Best regards,