1 reviews | Active since Jun 2013
****** Cellphone in Edgar's EastGate
<p>Dear Edgar's Customer Services.</p> <p>I would like to complain about the quality of your security services (CCTV System quality) in store.</p> <p>On Sa****ay 21th May, I was shopping in the baby section of your store.</p> <p>At about 14.45 my cellphone was pick pocketed. I went to your CCTV Control Room to try looking at the footage...</p> <p>The quality of the camera was incredibly bad (impossible to even recognise my own face) and conveniently enough the phone was ****** in a blind spot of your system.</p> <p>A brand like yours should have an adequate system able to provide customers with the security needed when they shopping.</p> <p>Please provide update on the following as soon as possible.</p> <p>Regards,</p>
Thank you for bringing the above concerns to our attention.
We really appreciate your honest feedback as it helps us to continually improve on our service to you and enables us to identify and rectify any problem areas as soon as possible.
Our sincere apologies for the negative experience you had at our Edgars Eastgate store.
Please be advised as per policy for all Edcon stores - We will not be held liable for any ****** or loss of personal belongings of our customers while shopping in store. However we do understand your frustration and will liaise with the stores management team for investigation purposes and to address your concerns in regards to the quality of CCTV cameras. Feedback confirming resolution to your query will be provided to you by the stores management team within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for bringing the above concerns to our attention.
We really appreciate your honest feedback as it helps us to continually improve on our service to you and enables us to identify and rectify any problem areas as soon as possible.
Our sincere apologies for the negative experience you had at our Edgars Eastgate store.
Please be advised as per policy for all Edcon stores - We will not be held liable for any ****** or loss of personal belongings of our customers while shopping in store. However we do understand your frustration and will liaise with the stores management team for investigation purposes and to address your concerns in regards to the quality of CCTV cameras. Feedback confirming resolution to your query will be provided to you by the stores management team within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***