1 reviews | Active since Nov 2012
Stole cellphone instead of repair
<p>After more than a year my son's cellphone is still not repaired. The cellphone was submitted for repairs more than a year ago. Then it was ****** by one of the Edgars staff. After numerous complaints the cellphone 'appeared' after a year. Then I was promised it will be repaired and returned. Which did not happen. Last week I got the phone back - still not repaired.</p> <p>I have called and left several messages for Shoki or Nathaniel to call me about the phone, but neither of them are ever at work and neither of them has called me back.</p> <p>I have struggled now for more than a year to get the cellphone repaired and I'm giving up.</p> <p>Edgards are closing branches because of staff dishonesty. It is time for this branch MENLYN to close too so these lazy, dishonest people can be without jobs.</p> <p> </p>
We have escalated the complaint to the Edgars Menlyn management to address as our valued customer stated that your handset was ****** in store instead of being repaired as that was the reason for it to be sent in store. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have escalated the complaint to the Edgars Menlyn management to address as our valued customer stated that your handset was ****** in store instead of being repaired as that was the reason for it to be sent in store. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.