1 reviews | Active since Jun 2013
Stinky tricks played by Edgars
<p>I went with my adult daughter to Edgars Alberton on 1st October. She was in the queue and the teller told her to tick yes or no for the service charges, which clearly means the customer has a choice in the matter!!! She couldn't hear what the teller said and inadvertently ticked yes. I got there at that time and said I didn't want this service charge, but the teller told me the only way to reverse it is by phoning head office.</p> <p>I phoned this morning and got a very snotty reply that "NO we will not reverse it." I had the choice in the beginning, so why are they playing hard a$$ now. I do believe that this is a trick by Edgars</p> <p>I have had my account for 35 years and have always conducted my account well</p>
Thank you for bringing this matter to our attention. Please be advised customers are given the option to accept or declined the service fee however once the service fee is activated on the account it cannot be cancelled or reversed.
We must apologise for the frustration caused in this matter, Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. Please be advised customers are given the option to accept or declined the service fee however once the service fee is activated on the account it cannot be cancelled or reversed.
We must apologise for the frustration caused in this matter, Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***