STINKING SERVICE AND A SNOTTY RESPONSE

To Whom It May Concern My husband bought ROYALSECRET 50ML SPRAY CONCENTRé R529.95 on: 24/12/2022 at your Cape Gate branch. This was the first time he bought this brand. I tested on my wrist to smell it. It does not jell with me. The smell is really awe full. I took it back today: 10/01/23 (We were on holiday) hoping that I could exchange it for something else. I spoke to Nosisa (who claims to be a manager) who said she cannot exchange the item. I asked for the cosmetic manager and apparently she was too busy to come and hear me out. (Too busy for a client?) This so called manager explain to me what my husband was suppose to do if he is not sure about whether his wife will like it or not. Why explain to me if I was not the one who purchased the spray? The sales person who sold this to him, should have explained it to him, which did not happen in this case. Please assist as my husband has been a loyal customer for over 30 years. Warm Regards Mrs C Robertson

This is the response. Good Morning

I hope this email finds you well.

Kindly note that as part of our terms and conditions, we do not return or exchange any cosmetic products.

We do have testers available at stores for all customers to use.

Should there be a manufacturing issue with the perfume, we will then test it and assist you. However, if there is not issue, we cannot assist you further.

Kind Regards, Komesan Pillay Edgars Customer Service Consultant

Website: www.edgars.co.za Customer Care Contact: *** Customer Care Contact Email: ***

NB Notice how I was addressed by a so called grownup. They don't read to understand. Read again. It was a present. Nobody explain to my husband that the spray cannot be returned. It's all about how much money they I can make. What am I suppose to do with a present I cannot use? Awaiting your response Komesan Pillay.