Still waiting on my Account closure letter

<p>On friday 13/01/2017 I went to the Bellville Edgars and paid my account in full and asked to close my account. The assistant called customer care on my behalf, i spoke to a consultant who's name i cant remember. I asked her to close my account and cancell everything i had on my account. She advised she will be closing my account and cancell all insurance policies. She also advised she will send me an ACCOUNT CLOSURE CONFIRMATION LETTER within 48 hours. It's been a week and I'm still waiting for the letter to emailed to me.</p>