Still Waiting & No feedback given (incompetency)

I have logged a complaint regarding an unauthorized billing for VIP membership, I was never contacted & kept on making follow up with your call centre *what high levels of incompetency you have as employees... disgusting as I still can not get a simple response on when am I getting my refund for amounts paid from February to date & closure of the account.<br> <br> Edgars is taking customers for granted & this is evident by lack of courtesy in acknowledging that they have botched - lack of service recovery strategies.<br> <br> May I have my money back & confirmation of account closure please - just sick of waiting<br> <br> Annoyed<br> Dr Mnguni