CH
Christo H
1 reviews | Active since Jan 2010
19 Jan 2016, 11:41
Still waiting - months later
This was your reply to me more than a month ago - still have not received any feedback!!!<br> <br> Hello Hellbat,<br> Thank you for bringing this matter ton our attention. We do apologise for the inconvenience caused and delay resolving your query. <br> Kindly be advised that your query has been forwarded to the accounts department to look into and assist with.<br> Feedback will then be provided to you.<br> The reference is as follows: ***/GO<br> Thank you for your patience. <br> Regards,<br> Customer Experience Team <br> ***
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Edgars's replyOfficial
20 Jan 2016, 10:40Hello Hellbat,
Thank you for bringing his matter to our attention. Please be advised your account does not have an outstanding balance and it is closed. The accounts department emailed the paid up letter on the 18th of December 2015.
We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for bringing his matter to our attention. Please be advised your account does not have an outstanding balance and it is closed. The accounts department emailed the paid up letter on the 18th of December 2015.
We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards,
Customer Experience Team.
Call Centre: ***
Edgars's reply20 Jan 2016, 10:40
Official
Hello Hellbat,
Thank you for bringing his matter to our attention. Please be advised your account does not have an outstanding balance and it is closed. The accounts department emailed the paid up letter on the 18th of December 2015.
We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for bringing his matter to our attention. Please be advised your account does not have an outstanding balance and it is closed. The accounts department emailed the paid up letter on the 18th of December 2015.
We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards,
Customer Experience Team.
Call Centre: ***