Still waiting for the call 2 weeks after.

I received an SMS telling me if I app**** for a credit limit increase I would qualify for a discount. I went to the Clearwater Mall store and app**** and waited an hour while the process was being carried out. I was then told someone would call me to finalize and I left the store. That was probably the weekend of 27-28 Jan or 20-21 Jan. It is now mid Feb and no one has called me. If I go back I know I will be told that the store doesn't keep records of my application nor handle approval... I will then wait another hour only to be told either there is no record of the application, or that, again, someone will call me... rinse and repeat. Can you please resolve this immediately... and no I do not have a reference number, wasn't given one.