still waiting for response from the branch

Item: Edgars
Rating: 2
Author: nobesuthu M

I posted a complaint on the 23rd of June, I got a call on the 24th from their customer experience team with a reference of ***/GO that assured me that I would get feedback from the branch as soon as possible to date I'm still waiting

Helpful (0)

Replies (1)

Edgars's replyOfficial

03 Jul 2015, 14:34

Hello sethuqm,

We are deeply sorry that you didn't receive feedback. Keeping a promise to our customers is very essential and we have notified management as that is not the type of service that indicates our standards. Concrete feedback will be given to you shortly.

Please find your reference number: ***/GO

If you ever need to speak to us, please do not hesitate to contact us on the below number

Kind regards.
Edcon customer experience team.
***

Edgars's reply03 Jul 2015, 14:34

Official