ML
Marco L

1 reviews | Active since Mar 2015

10 Apr 2017, 13:26

Still waiting for my Statement 2 months overdue

<p>After complaining previously on halopeter I still have not received my statement now its not only February statement overdue but my March statement aswell I treid looging in but your website does not have any of my accounts linked so how should i pull my own statement as i do not have the card number, i was also not happy with your reply on my prevoius complaint as you gave me the details that i requested my details from? can't you see from your side that i have been requesting my statement to that email adress for so long? I have also used the correct email adress in the meantime i have rep**** to that mail twice requesting my statement once again and no one came back to me no one rep****? When are you planning on sending my statements???</p>

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Replies (3)
Edgars
Edgars's reply11 Apr 2017, 12:27
Official

We have forwarded your account statement and you will be able to receive it within 30 minutes. We have received your concern and apologise for the frustrations incurred by not receiving your account statements . Kindly find the below reference number for your email ***/GO. Kindly find the direct accounts team details below with regards to any account concerns

Tel: *** or ***Edgars

Tel: ***Jet

Email: *** : Johannesburg

Email: ***: Cape Town / Durban

ML
Marco L's update11 Apr 2017, 12:36
Reviewer Update

Thank you, finally after months of waiting please ensure that this problem does not occur next month again

Edgars
Edgars's reply11 Apr 2017, 13:12
Official

We are glad that you received the statement, as advised previously, kindly find the direct accounts team details below with regards to any account concerns. Query ref no: ***/GO

Tel: *** or ***Edgars

Tel: ***Jet

Email: *** : Johannesburg

Email: ***: Cape Town / Durban

Kind regards,

Customer Experience Team

Call Centre: ***