1 reviews | Active since Oct 2017
Still waiting for feedback regarding account protection plan
I was formally retrenched from permanent employment effective 31/08/2017.I went to Edgars Blue Route mall on 20 September 2017 and submitted all required documents to have my account balance settled as per the Edgars account protection plan retrenchment cover. I was informed by the store agent who assisted me that I can expect a call within 48 hours with confirmation regarding the claim.48 hours passed and still no feedback.I managed to go back to Edgars in Blue Route yesterday 16 October 2017 , nearly 4 weeks later . I asked the customer services consultant to follow up on my claim and after she called the claims department they informed her that the documents were never received from the store on the 20 September. I then spoke to the manager on duty who informed me that she will handle the issue and contact me back on the morning of 17 October 2017 with feedback which I have still not received. I am now extremely concerned because not only have I lost faith in the store consultant but for the manager to not follow through on her assurances has led me to completely lose trust in Edgars. Could you kindly address this matter with urgency and have the store manager contact asap to confirm that all is in order with my claim for retrenchment cover.
We have escalated the complaint to the Edgars Blue Route mall management to address with regards to the account protection claim query a sit has been pending for a long time. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have escalated the complaint to the Edgars Blue Route mall management to address with regards to the account protection claim query a sit has been pending for a long time. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.