1 reviews | Active since Apr 2016
Still waiting for feedback
I emailed Edgars my last 3 months payslips in order to increase my credit limit. On my monthly statement it states the following AN INCREASE ON YOUR CREDIT LIMIT IS AS EASY AS SENDING YOUR LATEST 3 MONTHS' PAYSLIPS OR BANK STATEMENTS TO [Email Removed] PLACE<br> <br> YOUR ID NUMBER IN THE SUBJECT FIELD AS A REFERENCE AND WE WILL CALL YOU BACK IN 48 HOURS TO LET YOU KNOW IF YOU QUALIFY. T&C APPLY.\\" I emailed my payslips on Tue, Apr 12, 2016 at 12:35 PM\"\" I still to this day have not had any feedback whatsoever. <br> <br> I did phone their call centre on Thursday afternoon to follow up and the call centre agent had me on hold for over 20 minutes. I eventually had to put the phone down as I had to get back to work. <br> <br> I need feedback on this a.s.a.p"
We would like to thank you for your honest feedback in regards to your overall service experience and to apologise for any frustrations occurred due to this incident.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
As per our records it shows that your credit limit was adjusted this morning.
Your patronage is important to us, and we hope that you will continue to give us opportunities to service you.
Thank you once again for bringing this matter in to our attention.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
We would like to thank you for your honest feedback in regards to your overall service experience and to apologise for any frustrations occurred due to this incident.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
As per our records it shows that your credit limit was adjusted this morning.
Your patronage is important to us, and we hope that you will continue to give us opportunities to service you.
Thank you once again for bringing this matter in to our attention.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,