1 reviews | Active since Feb 2015
Still waiting for Edgars to respond
Dear Edgars<br> <br> Still waiting since since May for a call, and I will continue to post on here until I receive feed back from their customer service. Note that I will no longer be able to return the shoes as its way past the return date.<br> <br> this is was my original complaint:<br> <br> To whom this reaches,<br> <br> On May 29th I submitted a query through Edgars online customer service page on their websites, they did not respond and so two weeks later I sent another message regarding the issue I had with their service. It is now June 23rd and I have still yet to get so much a missed call from Edgars. I tried calling their call center but could not speak to anyone on 2 different occasions. I will not be able to return the items I purchased as it has been over a month. This is horrible service from such a huge company. Here is my reference number for the queries I submitted: <br> <br> ***/S.G.N
Thank you for raising your concerns with us. Please note we have referred this query to the store manager to address. We assure you all concerns raised on this query will be addressed accordingly. Please accept our sincerest apology for the overall service experience with regards to your purchases.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the
below number
Thank you for your continued support and loyalty
Kind regards,
Edcon customer experience team,
***
Thank you for raising your concerns with us. Please note we have referred this query to the store manager to address. We assure you all concerns raised on this query will be addressed accordingly. Please accept our sincerest apology for the overall service experience with regards to your purchases.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the
below number
Thank you for your continued support and loyalty
Kind regards,
Edcon customer experience team,
***
