MF
Marc F
1 reviews | Active since Mar 2017
27 Aug 2018, 17:32
Still Waiting for Call
I received my latest statement on 14 August and noticed that an unauthorized amount of R78 was added to my account on 04/08/18 for "SMS AIR SUBSCRI" and another R49 for the same thing. I then phoned customer care on the same day to query what this amount was for and I was then instructed to call ********** 011. I called the number and spoke to a friendly lady who told me that my query would be forwarded to the admin department for a refund and that I would be contacted within 48 hours. I had not received any call by the following Tuesday (21/08/18) so I called the same number again and got through to a guy by the name of Evans. He assured me that I would most definitely receive a call regarding a refund of the bogus fees by no later than Friday. Today is Monday and I am still waiting for this mystery call.
I need this to happen before the due date (31/08/18) as I refuse to pay for something that I explicitly did not agree to. I am NOT going to receive a bad credit rating over what I deem to be a ****. I will probably be closing my account after this.
It's quite sad what Edgars has become. You used to be a reputable company.
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Replies (2)
Edgars's replyOfficial
28 Aug 2018, 10:41Thank you for bringing above concerns to our attention.
Please be advised that your query is referred to RMCS (3rd party airtime company) for cancellation and reversal from inception date as requested.
Final feedback will be communicated to you within the next 48 working hours.
Please find below reference number for this query:
***/GO
Kind Regards
Edcon Customer Relations Team
***
Best regards,
Edgars's reply28 Aug 2018, 10:41
Official
Thank you for bringing above concerns to our attention.
Please be advised that your query is referred to RMCS (3rd party airtime company) for cancellation and reversal from inception date as requested.
Final feedback will be communicated to you within the next 48 working hours.
Please find below reference number for this query:
***/GO
Kind Regards
Edcon Customer Relations Team
***
Best regards,
MF
Marc F's updateReviewer Update
28 Sept 2018, 21:20Please note that it has been ONE MONTH since you sent me this and I have still not been contacted about any refund or reversal. September's statement still reflects the unauthorized charges from August AND I was charged R78 again on 28 August and still don't even know what I'm being charged for. I have now incurred an additional R23 service fee and R5.71 interest for September even though I had already fully paid off everything I owed on the account (not relating to these "services") on 30 August and only incurred the interest and service fee as a result of these unauthorized charges. I am being forced to pay my instalment for this nonsense in order to avoid getting bad credit and this is thoroughly ****ing me off now as this should have been sorted a long time ago.
I have tried contacting RMCS directly via email only to be completely ignored. I have tried calling numerous times and now have the call on hold music firmly imprinted in my f*%#ing brain as nobody answers for over 20 minutes.
I no longer want to do business with Edgars or any one of Edcon Limited’s subsidiaries. I KINDLY ask that this now be escalated to an account cancellation as I will never place a single toe into an Edgars store again and will no longer be needing the account.
MF
Marc F's update28 Sept 2018, 21:20
Reviewer Update
Please note that it has been ONE MONTH since you sent me this and I have still not been contacted about any refund or reversal. September's statement still reflects the unauthorized charges from August AND I was charged R78 again on 28 August and still don't even know what I'm being charged for. I have now incurred an additional R23 service fee and R5.71 interest for September even though I had already fully paid off everything I owed on the account (not relating to these "services") on 30 August and only incurred the interest and service fee as a result of these unauthorized charges. I am being forced to pay my instalment for this nonsense in order to avoid getting bad credit and this is thoroughly ****ing me off now as this should have been sorted a long time ago.
I have tried contacting RMCS directly via email only to be completely ignored. I have tried calling numerous times and now have the call on hold music firmly imprinted in my f*%#ing brain as nobody answers for over 20 minutes.
I no longer want to do business with Edgars or any one of Edcon Limited’s subsidiaries. I KINDLY ask that this now be escalated to an account cancellation as I will never place a single toe into an Edgars store again and will no longer be needing the account.