Still waiting for a response

I had an account around 8 years ago, which has since become inactive. I tried to open a new account or alternatively re-activate my old account. I spent over an hour with the consultant at Clearwater Mall while she was on the phone to various people at head office. I had to leave for an appointment the client services lady at clearwater said she would follow up and promised to call me once the account was active. Well I am still waiting over a week ! Do you want my business or should I take it else where ?