CS
Claire S

1 reviews | Active since Mar 2017

09 Apr 2017, 21:56

Still waiting for a refund promised from 8 March

<p>I ordered from edgars online on 23 January, however my order was taking a very long time to process. After a month of trying to find out what had gone wrong I was eventually told that the stock was no longer available and that edgars would refund me. According to edgars email correspondence the refund was sent through for processing on 8 March. Each week I phone and email their service Centre but no one can help me. Each time I ask to speak to a manager I am told that they are not available and will get back to me, however I am still waiting. I am so fed up with edgars online. Finally on 31 March I had a brief email saying the refund would reflect in my account after 48 working hours. I have still not been refunded. I have to phone and email constantly and every time it is like speaking to a brick wall. I am disgusted at the complete lack of service edgars has provided and the fact that I am still waiting for a refund for over 2 months for a fault of edgars is completely unacceptable. </p>

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Replies (3)
Edgars
Edgars's reply10 Apr 2017, 09:57
Official

We have sent the query to the Online refunds higher management to look into and revert urgently to our valued customer regarding the refund.Please find the below reference number for your post ***/GO.

Kind regards,

Customer Experience Team

Call Centre: ***.

CS
Claire S's update11 Apr 2017, 11:46
Reviewer Update

Edgars, as I am now used to, have sent the same usual automated reply. Once again, I have been told it has been escalated to management and that they will be getting back to me, and once again I continue to wait. I just want Edgars to refund me. How much longer do I have to wait? Surely 2 months is sufficient wait for a refund? I never received my stock and I am out pocket, as Edgars cannot refund me the money they owe me.

Edgars
Edgars's reply11 Apr 2017, 12:52
Official

Kindly be advised that indeed the query is been looked into by Our higher management and we have also realised that Our Edgars online team sent you the same response as well. So both the Edgars Online team and the Hello Peter team are making certain that the team that deals with refunds look into the matter and revert back to our valued customer . Query ref no: ***/GO. We apologise again for any frustrations incurred.

Kind regards,

Customer Experience Team

Call Centre: ***