STILL WAITING FOR A REFUND AFTER 2 MONTHS

I have been waiting for a refund from the 4th of May 2020 to this day. I had to pay twice after the first order I had paid for "cancelled" itself. Edgars Call center has been giving me the run around with the refund. I have given them my bank statement as requested. Lately they told me that they cannot trace the money whereas they were able to trace the other one for the order that they have delivered.smh.The order also took 6 weeks to be delivered.This was my first time buying from them using their online platform and it has been extremely horrible.First horrible online shopping experience in my history of buying online.