Still Waiting - 13 Days Later

I ordered 2 packages from Red Square online on the 14th of June. The 2nd of the 2 arrived 4 days later in Mossel Bay, which is quite off the beaten track. Great service there.<br> <br> The package ordered 1st though has to date STILL not arrived in Cape Town, which is a major metropole. I would think it would be the other way around!<br> <br> I e-mailed them on the 24th to enquire, just to get a silly 'we'll forward it to the supply dept' mail THREE days later.<br> <br> The Twitter account @redsquarebeauty has been more helpful but they also promised me an e-mail explaining plus delivery yesterday, which still has not happened.<br> <br> I find it ridiculous that a package can take 13+ days to Cape Town if it took 4 to Mossel Bay?? Apart from the person handling the Twitter account no one seems interested in explaining or resolving the issue.<br> <br> Will never order through them again!