Still threatening sms's and bad contacts.
They owed me money and then made a mess.<br> This useless thing is still on going, since Sept 2014. Their useless response, every time I post, means nothing.<br> This is their typical meaningless copy and paste response:<br> <br> \Thank you for taking the time and addressing your service experience with us. Please note as per reference number ***/GO the concern has been escalated to Accounts management team and feedback will be provided.<br> We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required. <br> If you ever need to speak to us
Helpful (0)
Replies (1)0
Replies (1)
Edgars's replyOfficial
15 Sept 2015, 14:27Hello Krautfan,
It is with great displeasure to hear of the overall experience. That is certainly not the type of service that indicates our standards. Please be advised your account has been credited and the charges reversed. We assure you concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards
Edcon customer experience
***
It is with great displeasure to hear of the overall experience. That is certainly not the type of service that indicates our standards. Please be advised your account has been credited and the charges reversed. We assure you concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards
Edcon customer experience
***
Edgars's reply15 Sept 2015, 14:27
Official
Hello Krautfan,
It is with great displeasure to hear of the overall experience. That is certainly not the type of service that indicates our standards. Please be advised your account has been credited and the charges reversed. We assure you concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards
Edcon customer experience
***
It is with great displeasure to hear of the overall experience. That is certainly not the type of service that indicates our standards. Please be advised your account has been credited and the charges reversed. We assure you concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards
Edcon customer experience
***