RS
Rachel S
1 reviews | Active since Mar 2013
02 Mar 2016, 14:51
Still same problem I reported last year October
I must beg for a statement every month. My emails to send a statement are just being ignored. I reported this last year October but nothing up to now. I send several emails to find out what the monthly payment would be. Edcon will be quick to report me as a slow payer if I do not make payment on time. Please assist me and email my February 2016 statement. In future please post the statement to my postal address. Thanks
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Edgars's replyOfficial
03 Mar 2016, 09:58Hello Pta Ghost,
Thank you for bringing this matter to this matter to our attention. We must apologise for the inconvenience and frustration caused in this matter.
We are currently liaising with our accounts department to investigate on your account with regards to non-receipt of your statements.
Upon investigation feedback will be communicated shortly. Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to this matter to our attention. We must apologise for the inconvenience and frustration caused in this matter.
We are currently liaising with our accounts department to investigate on your account with regards to non-receipt of your statements.
Upon investigation feedback will be communicated shortly. Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,
Edgars's reply03 Mar 2016, 09:58
Official
Hello Pta Ghost,
Thank you for bringing this matter to this matter to our attention. We must apologise for the inconvenience and frustration caused in this matter.
We are currently liaising with our accounts department to investigate on your account with regards to non-receipt of your statements.
Upon investigation feedback will be communicated shortly. Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to this matter to our attention. We must apologise for the inconvenience and frustration caused in this matter.
We are currently liaising with our accounts department to investigate on your account with regards to non-receipt of your statements.
Upon investigation feedback will be communicated shortly. Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,