Still receiving automated calls after opting out
I have now requested multiple times that my number be removed from the relevant list of numbers that receive automated calls with promises that I am definitely now 'opted out'. I consistently received, and to this day continue to receive multiple calls from Edgars Insurance daily. I will now, as I communicated, be closing my account as a solution to this unwanted advertising.
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Edgars's replyOfficial
12 Feb 2016, 09:32Hello Ingeborg,
Thank you for taking the time and addressing your service experience with us.
Firstly we would like to apologise for any frustrations occurred due to this incident.
Upon our investigation - A different email address was provided *** to remove it from our marketing communication list. The request was actioned. Could you kindly confirm if you are now receiving marketing communication your Gmail account so that we can have it removed. Kindly call us back and quote the below reference for further assistance.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for taking the time and addressing your service experience with us.
Firstly we would like to apologise for any frustrations occurred due to this incident.
Upon our investigation - A different email address was provided *** to remove it from our marketing communication list. The request was actioned. Could you kindly confirm if you are now receiving marketing communication your Gmail account so that we can have it removed. Kindly call us back and quote the below reference for further assistance.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Edgars's reply12 Feb 2016, 09:32
Official
Hello Ingeborg,
Thank you for taking the time and addressing your service experience with us.
Firstly we would like to apologise for any frustrations occurred due to this incident.
Upon our investigation - A different email address was provided *** to remove it from our marketing communication list. The request was actioned. Could you kindly confirm if you are now receiving marketing communication your Gmail account so that we can have it removed. Kindly call us back and quote the below reference for further assistance.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for taking the time and addressing your service experience with us.
Firstly we would like to apologise for any frustrations occurred due to this incident.
Upon our investigation - A different email address was provided *** to remove it from our marketing communication list. The request was actioned. Could you kindly confirm if you are now receiving marketing communication your Gmail account so that we can have it removed. Kindly call us back and quote the below reference for further assistance.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***