1 reviews | Active since Jul 2016
Still owe Edgars even after settling credit debt
<p>I settled my Edgars account in February 2016 via my bank (FNB). I have proof from the bank that the account has been settled. I never used my account ever since it has been settled to this day. On the 8th of July 2016, I receive an SMS stating that I need to pay my Edcon account in order to maintain a positive payment record. I was shocked to receive this message as I thought it was settled. When I called Edgars, the amount I owed was R587!!!! I am like ***!! I got put through to a call centre and they explained to me that I stil owe them because the payment made for Febraury was late and it built up over the months. My understanding is once my account is settled, then it is settled. i.e. NO MORE PAYMENTS NEEDED! This is unbelievable BS from Edgars looking for more money from me and IF I still owed them, why did they allow the money to build up every month and NOT contact me about it???</p>
Thank you for taking the time to share your concerns with us.
Please be advised your query has been escalated to our accounts management team for further assistance regarding the account.
Your reference number is ********** 495/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Thank you for taking the time to share your concerns with us.
Please be advised your query has been escalated to our accounts management team for further assistance regarding the account.
Your reference number is ********** 495/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
