1 reviews | Active since Oct 2013
Still not happy with response
Regarding your response to my initial compliant on the 30 December 2015 which took you four days to respond. I got the same response from the store and you want me to call the complaints number should I have any other issues. I will not call and speak to some *********** person their that most probably will read out a script. I have the problem, you know about it, call me!!!! How has this issue been resolved???? As I said to the person in the store that I now will have to send my children's gifts to be repaired, something that was brand new and they will have to wait two months for it. IS IT THEIR FAULT THAT EDGAR'S SELL FAULTY TABLETS???? OR MAYBE ITS MY FAULT FOR BUYING FROM YOUR STORE???? WHEN I PAID THE MONEY, I DIDN'T SAY IL PAY IT OVER TWO MONTHS SO WHY MUST MY CHILDREN WAIT SO LONG???? I can understand if it was one tablet, but both the tablets having the same issue, this may have been a fault with this batch. Whatever the case is I see that Edgar's does not apply the Consumer Protection Act, 2008 (Act No. 68 of 2008). Edgar's has their own policies but does it apply the principles of the ACT???<br> reference number: ***/GO
Please accept our sincere apologies for any frustrations occurred due to this incident.
Please be advised our refund and exchange policy is part of the service we render to our customers.
Kindly note an out of box failure can only be exchanged or refunded within 7 days of purchase.
After 7 days the handset needs to be taken for an assessment/ repairs, this process is mainly followed in order to determine whether it was factory fault or otherwise. (Duration is 4 to 6 weeks) . Feedback confirming the technicians/supplier findings is directly provided to the store to either replace, credit or state otherwise. In order to have this matter resolved we need to book in both units for assessment/repairs. Kindly visit your most convenient store for further assistance.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Please accept our sincere apologies for any frustrations occurred due to this incident.
Please be advised our refund and exchange policy is part of the service we render to our customers.
Kindly note an out of box failure can only be exchanged or refunded within 7 days of purchase.
After 7 days the handset needs to be taken for an assessment/ repairs, this process is mainly followed in order to determine whether it was factory fault or otherwise. (Duration is 4 to 6 weeks) . Feedback confirming the technicians/supplier findings is directly provided to the store to either replace, credit or state otherwise. In order to have this matter resolved we need to book in both units for assessment/repairs. Kindly visit your most convenient store for further assistance.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,