NZ
Nadine Z
1 reviews | Active since Nov 2013
08 Feb 2016, 15:42
STILL NO SERVICE
I have lodged a complaint on 10:28 Mon 18 Jan 2016 to which I received a response. However, I have received ANOTHER e-mail today requesting payment. Why is my matter still not resolved???
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Replies (1)
Edgars's replyOfficial
09 Feb 2016, 13:54Hello Naddyv,
Thank you for bringing this matter to our attention.
We can imagine the frustration caused and for that we sincerely apologise. Please be advised we have referred this query to our regional credit office management to address. We assure you concrete feedback confirming the status of your claim will be given to you shortly.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
________________________________________
Thank you for bringing this matter to our attention.
We can imagine the frustration caused and for that we sincerely apologise. Please be advised we have referred this query to our regional credit office management to address. We assure you concrete feedback confirming the status of your claim will be given to you shortly.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
________________________________________
Edgars's reply09 Feb 2016, 13:54
Official
Hello Naddyv,
Thank you for bringing this matter to our attention.
We can imagine the frustration caused and for that we sincerely apologise. Please be advised we have referred this query to our regional credit office management to address. We assure you concrete feedback confirming the status of your claim will be given to you shortly.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
________________________________________
Thank you for bringing this matter to our attention.
We can imagine the frustration caused and for that we sincerely apologise. Please be advised we have referred this query to our regional credit office management to address. We assure you concrete feedback confirming the status of your claim will be given to you shortly.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
________________________________________