CO
Carol O
1 reviews | Active since Aug 2011
14 May 2015, 13:19
STILL NO RESPONSE TO MY QUERY RE. SMS SUBSCRIPTIO
I have received no further feedback on my query and want this subscription cancelled immediately - I cannot get through to the call centre - The store can't assist me, - my Hello Peter complaint is ignored...so whar else must I do??
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Replies (1)
Edgars's replyOfficial
15 May 2015, 13:53Hello caroloos,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that we have communicated with the RMCS department and have been advised that the airtime subscription has been cancelled.
The request for a reversal of the funds charged has been done and will reflect in the following month's statement.
The reference for your query is as follows: ***/GO
Thank you for your patience and continued support.
Kind Regards
The Customer Experience Team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that we have communicated with the RMCS department and have been advised that the airtime subscription has been cancelled.
The request for a reversal of the funds charged has been done and will reflect in the following month's statement.
The reference for your query is as follows: ***/GO
Thank you for your patience and continued support.
Kind Regards
The Customer Experience Team
***
Edgars's reply15 May 2015, 13:53
Official
Hello caroloos,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that we have communicated with the RMCS department and have been advised that the airtime subscription has been cancelled.
The request for a reversal of the funds charged has been done and will reflect in the following month's statement.
The reference for your query is as follows: ***/GO
Thank you for your patience and continued support.
Kind Regards
The Customer Experience Team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that we have communicated with the RMCS department and have been advised that the airtime subscription has been cancelled.
The request for a reversal of the funds charged has been done and will reflect in the following month's statement.
The reference for your query is as follows: ***/GO
Thank you for your patience and continued support.
Kind Regards
The Customer Experience Team
***