STILL NO RESPONSE ON MY PREVIOUS REPORT

Item: Edgars
Rating: 1
Author: Retha N

<p>Since my report on 12th of August 2016, Edgars still haven't responded to my complaint on Hello Peter. Is it because I'm white that you refuse to follow up on my complaint or the fact that you support your staff being ****** towards white people??? It appears your silence is of support of your ****** staff and a reflection of your poor overall performance. On a subsequent visit I was delayed by 30 min because there wasn't a pricetag on a Guess handbag. After 30 minutes your employee never returned so we left. Your staff are unhelpful, lazy and have no consideration for customer care!</p>

Helpful (0)

Replies (2)

Retha N's updateReviewer Update

21 Sept 2016, 10:15

Please ignore as this was brought under the attention of the manager this morning.

Retha N's update21 Sept 2016, 10:15

Reviewer Update

Please ignore as this was brought under the attention of the manager this morning.

Edgars's replyOfficial

21 Sept 2016, 10:50

We are glad to hear your query has been resolved.

We thank you for your patronage and hope that you will continue to be part of the Edcon family.

Kind regards,
Edcon customer experience team,
***

Edgars's reply21 Sept 2016, 10:50

Official

We are glad to hear your query has been resolved.

We thank you for your patronage and hope that you will continue to be part of the Edcon family.

Kind regards,
Edcon customer experience team,
***