IL
Itumeleng L
1 reviews | Active since Feb 2013
07 Aug 2015, 09:11
Still no response for my damaged goods complain
I placed a complain regarding the damaged phone i bought from Edgars Tzaneen on 05-08-2015 and until today they have been no response. I have been a valued and loyal customer for Edgars for more than 10 years for me to be ignored like this. My phone will reach 7 days tomorrow and the Guarantee period will expire before my concern is resolved. I would like for Edgars to resolve this matter no later than Monday as i am losing business each time this phone switches off while i am still busy with a customer.<br> <br> NOT HAPPY AT ALL
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Edgars's replyOfficial
11 Aug 2015, 10:38Hello pink brown sugar,
Our attempt to contact you at 10:23 AM was unsuccessful.
Please be advised cell phones are returned or exchanged within 7 days as there are specialists at the store, however, if a defect couldn't be detected then it needs to be booked for assessment with the service provider.
Please note OBF assessment does not take time like repairs. Please visit the store with your cell phone and you will be assisted. We apologise for the overall experience.
Your reference number is: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Our attempt to contact you at 10:23 AM was unsuccessful.
Please be advised cell phones are returned or exchanged within 7 days as there are specialists at the store, however, if a defect couldn't be detected then it needs to be booked for assessment with the service provider.
Please note OBF assessment does not take time like repairs. Please visit the store with your cell phone and you will be assisted. We apologise for the overall experience.
Your reference number is: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Edgars's reply11 Aug 2015, 10:38
Official
Hello pink brown sugar,
Our attempt to contact you at 10:23 AM was unsuccessful.
Please be advised cell phones are returned or exchanged within 7 days as there are specialists at the store, however, if a defect couldn't be detected then it needs to be booked for assessment with the service provider.
Please note OBF assessment does not take time like repairs. Please visit the store with your cell phone and you will be assisted. We apologise for the overall experience.
Your reference number is: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Our attempt to contact you at 10:23 AM was unsuccessful.
Please be advised cell phones are returned or exchanged within 7 days as there are specialists at the store, however, if a defect couldn't be detected then it needs to be booked for assessment with the service provider.
Please note OBF assessment does not take time like repairs. Please visit the store with your cell phone and you will be assisted. We apologise for the overall experience.
Your reference number is: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***