1 reviews | Active since Feb 2019
Still no response, and passing the buck
I bought a phone from Edgars The Glen in March 15, I experienced problems with the battery which I've reported to them, and e-mailed Edcon, unfortunately I lost the original slip & was told to go & speak to the manager which will be able to assist me if I give all the details. I did this on 7 May 15 but haven't heard anything from them since. On 20 Aug 15 I mailed Edcon again just to say that I'm not impressed with their service as I haven't heard anything. Then on 25 Aug I got a call from Butle (sic) saying that she never knew about the problem, and if I want to \I can go to the store and we can argue about this". But I again explained what the problem is & she said that she will look it up & get back to me before end of business the same day (25 Aug)"
Thank you for bringing this matter to our attention. Please note we have notified the store manager of the lapse in service because keeping a promise to our customers is a priority. Please be advised we do not ell batteries and a proof of purchase is required so the cell phone may be booked for repairs. The store manager will be in contact with you shortly.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Thank you for bringing this matter to our attention. Please note we have notified the store manager of the lapse in service because keeping a promise to our customers is a priority. Please be advised we do not ell batteries and a proof of purchase is required so the cell phone may be booked for repairs. The store manager will be in contact with you shortly.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***