MH
Muhammed H
1 reviews | Active since Apr 2015
04 May 2015, 08:42
Still NO resolution -????
Hi and thank you for your response and phone calls BUT my issue is still not resolved !!! We are still awaiting a detailed statment from edgars !! Hollard insurance says they have paid Edgars +- 5700.00 but edgars says they have paid 4500.00 - we need proof of how much was actually paid to edgars by the insurance company (hollard) <br> <br> Are there any late penalties added in the statment we received as we cannot be held liable for incompetance of Edgars/Edcon admin and billing staff !!! <br> <br> I would like to get this issue resolved as soon as possible so i can end all dealing with edgars/edcon!!
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Edgars's replyOfficial
07 May 2015, 09:23Hello Moehussain,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused to you, as we understand the frustration of not receiving the assistance you require and not being informed on the cause of delay.
We have forwarded a follow up on your request for a detailed statement to the accounts department to assist.
Feedback will then be provided to you. The reference is as follows: ***/GO
Thank you for your patience understanding.
Kind Regards
The Customer Experience Team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused to you, as we understand the frustration of not receiving the assistance you require and not being informed on the cause of delay.
We have forwarded a follow up on your request for a detailed statement to the accounts department to assist.
Feedback will then be provided to you. The reference is as follows: ***/GO
Thank you for your patience understanding.
Kind Regards
The Customer Experience Team
***
Best regards,
Edgars's reply07 May 2015, 09:23
Official
Hello Moehussain,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused to you, as we understand the frustration of not receiving the assistance you require and not being informed on the cause of delay.
We have forwarded a follow up on your request for a detailed statement to the accounts department to assist.
Feedback will then be provided to you. The reference is as follows: ***/GO
Thank you for your patience understanding.
Kind Regards
The Customer Experience Team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused to you, as we understand the frustration of not receiving the assistance you require and not being informed on the cause of delay.
We have forwarded a follow up on your request for a detailed statement to the accounts department to assist.
Feedback will then be provided to you. The reference is as follows: ***/GO
Thank you for your patience understanding.
Kind Regards
The Customer Experience Team
***
Best regards,