Still no refund after two months!

This is my second hellopeter complaint regarding this specific matter. (Reference ***/GO). I have phoned numerous times and although the call center has been friendly and tried to be helpful, I still haven't receive my refund! This is appalling service! I will most definitely not recommend shopping with redsquare online (sadly). In all the years that I have been shopping with them, I have never been let down so badly! Is this how you treat your loyal customers? This most definitely does not make me want to spend my money at your stores!