Still no paid up letter a week later!!!

I paid my Edgars account in store at Northgate at around 10am on Wednesday LAST week. I have been requesting a paid up letter each and every day as well as emailed [Email Removed] since there is no person in accounts you can directly talk to apparently, only customer care... and consultants that leave you on hold, I have spent over R600 in calls! I needed this letter URGENTLY last week wednesday yet each day there is another excuse as to why it cannot be emailed to me and another waiting period of 24-48 hours!!! I am so over bad service in general in this country and here goes another round of it!!!!! All I want is the damn letter I HATE PAID YOU!!!