STILL NO FEEDBACK = PATHETIC!!!

I HAVE LOGGED A COMPLAINT ON 30 NOV AND STILL HAVE NO FEEDBACK ON THIS.<br> EVERY TIME I CALL THIS CUSTOMER EXPERIENCE NUMBER, THE CALL GETS DROPPED OR ANSWERED AND GETS PUT ON HOLD FOR AN EXTENDED PERIOD OF TIME (IM STILL ON HOLD FOR 13 MINUTES NOW) OR JUST DOES NOT GET ANSWERED AT ALL.<br> I NEED THIS SORTED! WHY SHOULD I BE GOING AROUND CALLING AND WASTING TIME AND MONEY TO GET SOMETHING SORTED OUT THAT WAS CLEARLY NOT MY FAULT! I WANT ANSWERS EDGARS! THIS SERVICE IS PATHETIC TO SAY THE LEAST!<br> i WENT INTO THE STORE TO LOG A DISPUTE ON THURSDAY, 26 NOV AS WELL AS TUESDAY, 1 DEC. I HAVE EMAILED AND CALLED NUMEROUS TIMES. WHY AM I NOT GETTING FEEDBACK?? <br> IF THIS IS NOT SORTED OUT BY FRIDAY 11 NOV, I WILL BE GOING TO THE ONBUDSMAN!