Still no Feedback after complain on the 05/11/2015

Item: Edgars
Rating: 2
Author: Safiyyah M

To date i have not received feedback and my refund after complaint processed on the 05/11/2015.<br> Edgars responded but no one called me from EDCON. My reference number is: ***/GO.<br> This is ridiculous and worst its always a month and my R315.00 has not been refunded to me,<br> I cannot believe that we customers who support edgars have to beg for our refund of money, when the product quality is not our fault. No one called me, Are you guys *****ing from us customers.<br> Highly disappointed and angry...

Helpful (0)

Replies (1)

Edgars's replyOfficial

16 Nov 2015, 10:19

Hello safiyyah,

Thank you for bringing this matter to our attention. We can understand the frustration caused by the longevity of this query and for that we sincerely apologise. Please note we have referred this query to the red square online manager to revert and advised on the delay.

Please find your reference number: ***/GO

Should you need any further assistance, please do not hesitate to call on the number below.

Kind regards,
Customer Experience Team.
Call Centre: ***

Edgars's reply16 Nov 2015, 10:19

Official