1 reviews | Active since Dec 2012
Still no feedback
<p>On the 3rd of Oct 2016 I sent a mail to Edgars accounts to rectify my incorrect bill (to this day they have not responded). So on the 6th of Oct 2016 I wrote a hellopeter complaint. On the 7th I received a reference number (for the escalation?), that goes as follows ********** 161/GO. On the 12th of Oct 2016 I called to ask what is happening to my complaint. I was told I will hear by COB. on the 13th I phoned saying I didnt receive feedback. After a lengthy call and speaking to a manager I was told the waiting time is 48 BUSINESS HOURS. Ok so after hearing a lot of **** on the phone (please go and listen to my call) we have come to a point where 48 bussiness hours have lapsed (6 days). Still no response. I was told that it would take long as they have to investigate my two years worth of paying for a product I did not want and as I was so diplomatically told on the phone "It is my (the client's) duty to see that the charges on my account is right" So it is ok to charge people something they did not want and you will only reimburse them from the date they realised you have been de*****ed. On the 19th of October I was told this matter was escalated. Still no feedback. . . Ridiculous!</p>
As per investigation our records indicates the above query has been resolved.
Customers are afforded a 30 day window period in which to dispute any charges reflecting on his/her statements that they may not have been aware of, of which no such dispute or query was raised with Edcon up until October 2016, two years later , when you first contact with Edcon was a request to reversal Edgars club VIP.
In addition please be advised all statement have been sent to you accordingly as no further dispute was raised regarding non-receipt of your statement.
Your reference number remains the same.
Kind regards,
Edcon customer experience team,
***
Best regards,
As per investigation our records indicates the above query has been resolved.
Customers are afforded a 30 day window period in which to dispute any charges reflecting on his/her statements that they may not have been aware of, of which no such dispute or query was raised with Edcon up until October 2016, two years later , when you first contact with Edcon was a request to reversal Edgars club VIP.
In addition please be advised all statement have been sent to you accordingly as no further dispute was raised regarding non-receipt of your statement.
Your reference number remains the same.
Kind regards,
Edcon customer experience team,
***
Best regards,