SA
Sheena A
1 reviews | Active since Jun 2013
23 Mar 2015, 17:50
Still NO FEEDBACK
I posted on Hellopeter in December about incorrect billings. The manager did reply but the wrong number was given and after endless phone call and repeating the story numerous times, I STILL GET BILLED EVERY MONTH. As long as EDGARS get there money they really do not care about anything else.
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Edgars's replyOfficial
24 Mar 2015, 10:13Hello Sheena1602,
Thank you for bringing this matter to our attention. Our attempts to contact you have been unsuccessful. We do apologise for the inconvenience caused as feedback should have been provided where it was promised. However, please note that you have not provided us with sufficient information regarding which incorrect billing you are referring to as well as your account particulars. Please forward these to us on the email that will follow shortly so we are able to look into the matter and assist accordingly.
Thank you for your patience and understanding.
Kind Regards
The Customer Experience Team
***
Thank you for bringing this matter to our attention. Our attempts to contact you have been unsuccessful. We do apologise for the inconvenience caused as feedback should have been provided where it was promised. However, please note that you have not provided us with sufficient information regarding which incorrect billing you are referring to as well as your account particulars. Please forward these to us on the email that will follow shortly so we are able to look into the matter and assist accordingly.
Thank you for your patience and understanding.
Kind Regards
The Customer Experience Team
***
Best regards,
Edgars's reply24 Mar 2015, 10:13
Official
Hello Sheena1602,
Thank you for bringing this matter to our attention. Our attempts to contact you have been unsuccessful. We do apologise for the inconvenience caused as feedback should have been provided where it was promised. However, please note that you have not provided us with sufficient information regarding which incorrect billing you are referring to as well as your account particulars. Please forward these to us on the email that will follow shortly so we are able to look into the matter and assist accordingly.
Thank you for your patience and understanding.
Kind Regards
The Customer Experience Team
***
Thank you for bringing this matter to our attention. Our attempts to contact you have been unsuccessful. We do apologise for the inconvenience caused as feedback should have been provided where it was promised. However, please note that you have not provided us with sufficient information regarding which incorrect billing you are referring to as well as your account particulars. Please forward these to us on the email that will follow shortly so we are able to look into the matter and assist accordingly.
Thank you for your patience and understanding.
Kind Regards
The Customer Experience Team
***
Best regards,