1 reviews | Active since May 2009
STILL NO CREDIT
<p>Since receiving my online order on 24/11/2016, I have not been credited for the items I did not receive. I have been given 2 reference numbers since, Ref ********** 143/GO & ********** 131/GO but no resolution. Zama from Edgars phoned me on 20/12/2016 saying that I will be credited but no credit on my cureent statement dated 06/02/2017. My sister even took to facebook to address this and all you say is the matter has been escalated. What happens after escalation, is it just swept under the carpet until the customer brings up the matter again? Is this how Edgars operates, 3 months to credit, where is the customer care? I had no issue with CNA, they credited me the same time for an item they had not supp**** and the credit reflected on my following months statement. So why is Edgars making their internal issues the customers problem? This is definately not how you do business!!! I do not want to hear that this matter has been escalated. SORT YOUR ISSUES OUT AND RECTIFY MY ACCOUNT!!! I expect an email stating that I will be seeing my credits on my next statement.</p>
Kindly be advised that we have escalated the matter to the Customer Escalation Social media E-Commerce Online team regarding the status of the refund as the matter has been pending since last year, they will action and revert back to you with feedback. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Kindly be advised that we have escalated the matter to the Customer Escalation Social media E-Commerce Online team regarding the status of the refund as the matter has been pending since last year, they will action and revert back to you with feedback. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Kindly be advised that we have escalated the matter to the Customer Escalation Social media E-Commerce Online team regarding the status of the refund as the matter has been pending since last year, they will action and revert back to you with feedback. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Kindly be advised that we have escalated the matter to the Customer Escalation Social media E-Commerce Online team regarding the status of the refund as the matter has been pending since last year, they will action and revert back to you with feedback. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
I was contacted by Lucky on Tuesday (14/02/2017) who noted the items that required to be credited. He said he will contact me with feedback. A week later and still nothing! Really, what is going on???
I was contacted by Lucky on Tuesday (14/02/2017) who noted the items that required to be credited. He said he will contact me with feedback. A week later and still nothing! Really, what is going on???