JC
Jacqueline C
1 reviews | Active since Dec 2015
10 Feb 2016, 18:18
Still no contact about compliant
As per your ref ***/GO which I had to send email to [Email Removed] - I have sent email on 10th January and 3rd February with a response both times that they will get back to me within 48 hours. Still no response, so can you let me know what 48 hours and which year. I have tried to contact the call centre tonight and no response which was at 17:45.<br> <br> Pitty i can not get CEO email address as I am past shocked with service which was not even my fault as your staff allowed someone to purchase on my account..<br> <br> So can someone please contact me via phone now.<br> <br> I have signing power on account with own card.<br> <br>
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Edgars's replyOfficial
12 Feb 2016, 11:16Hello dcruzj,
Thank you for bringing the above concerns to our attention.
As discussed telephonically could you kindly visit your most convenient Edgars store in order to fill dispute forms out for investigation purposes. The investigation process takes about 15 working days. Once the matter has been resolved a and necessary adjustments have been made to your account your will be contacted for confirmation. As requested this is our Head Office contact number ***.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for bringing the above concerns to our attention.
As discussed telephonically could you kindly visit your most convenient Edgars store in order to fill dispute forms out for investigation purposes. The investigation process takes about 15 working days. Once the matter has been resolved a and necessary adjustments have been made to your account your will be contacted for confirmation. As requested this is our Head Office contact number ***.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Edgars's reply12 Feb 2016, 11:16
Official
Hello dcruzj,
Thank you for bringing the above concerns to our attention.
As discussed telephonically could you kindly visit your most convenient Edgars store in order to fill dispute forms out for investigation purposes. The investigation process takes about 15 working days. Once the matter has been resolved a and necessary adjustments have been made to your account your will be contacted for confirmation. As requested this is our Head Office contact number ***.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for bringing the above concerns to our attention.
As discussed telephonically could you kindly visit your most convenient Edgars store in order to fill dispute forms out for investigation purposes. The investigation process takes about 15 working days. Once the matter has been resolved a and necessary adjustments have been made to your account your will be contacted for confirmation. As requested this is our Head Office contact number ***.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***