Still no birthday voucher

I did not receive my birthday voucher (birthday was in June), even though I am still a club member and pay my monthly subscription. I phoned Edgars on 2 July to request a voucher (why should I even request one if it's one of the benefits of being a club member?!) but since I still hadn't received my voucher, I posted a report on Hello Peter almost 3 weeks ago. Edgars responded that a request had indeed been put in for my voucher, but that the vouchers are only sms'ed once a month and that I would receive my voucher on 1 August (reference number ***/GO). It is now 6 August and I still haven't received my voucher, which Edgars said I would receive on 1 August. I am not impressed with the way this has been handled at all.