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sarisha naido-anthony
1 reviews | Active since May 2013
15 Dec 2015, 14:59
Still no assistance. Bad services
I posted a Hello Peter complaint about Edgars on the 24/11/2015. I received a call the following day, advising they would follow up and provide me with feedback. To date, I have received no feedback. This is terrible services from Edgars. Am I expected to call everytime and get no feedback. They definitley do not know how to keep there word, and do what they say. Terrible service once again.
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Replies (1)
Edgars's replyOfficial
19 Dec 2015, 15:29Hello joeysar,
Thank you for raising your apprehensions with us. Kindly be advised the funeral policy is cancelled and the amount debited has been reversed. We sincerely apologise for the overall experience, but we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for raising your apprehensions with us. Kindly be advised the funeral policy is cancelled and the amount debited has been reversed. We sincerely apologise for the overall experience, but we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***.
Kind regards,
Customer Experience Team.
Call Centre: ***
Edgars's reply19 Dec 2015, 15:29
Official
Hello joeysar,
Thank you for raising your apprehensions with us. Kindly be advised the funeral policy is cancelled and the amount debited has been reversed. We sincerely apologise for the overall experience, but we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for raising your apprehensions with us. Kindly be advised the funeral policy is cancelled and the amount debited has been reversed. We sincerely apologise for the overall experience, but we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***.
Kind regards,
Customer Experience Team.
Call Centre: ***