STILL NO ASSISTANCE!!

Soooo, last week i complain about Edgars here, and today i want to type in capital letters....thats how mad i am. They waisted 3 weeks with my online application, after the last complaint i received a mail and resend all they wanted AGAIN.....just so they can call me again today to tell me they cant assist me like that, its best i rather go to an edgars store.....really.....why advertise an online service if it does not work.....i could understand if i was a bad payer or blacklisted, but my itc is clean, as this is only my 2nd account in my life.....Dont advertise a service if you cant provide it!!! Its that easy....When i go to a store, you stand there foreverand a day waiting for assistance, if you apply online they dont really care either....just a question, do you want business or not ??