SG
Shabnam G
1 reviews | Active since Jul 2009
08 Dec 2015, 10:44
still havent sourced my items
I ordered via red square on line on the 3rd today i called in to find out where my items are ...the lady on the line was so doff...she could not answer me as to where my items are .she says its still been sourced everytime she couldn't answer she put me on hold.she advised me my items were not sourced the only thing they managed to source was the samples.is this woman for real.then after i asked to go through to the manager after holding on for 13 minutes i eventually had to cut the call.what is happening where are my items
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Edgars's replyOfficial
10 Dec 2015, 09:19Hello ramzans,
It is with great displeasure to her that you haven't received your order. That is certainly not the type of service that indicates our standards. Please note we have referred this query to the red square online manager as a matter of priority. We assure you all concerns raised will be addressed and concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
It is with great displeasure to her that you haven't received your order. That is certainly not the type of service that indicates our standards. Please note we have referred this query to the red square online manager as a matter of priority. We assure you all concerns raised will be addressed and concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Edgars's reply10 Dec 2015, 09:19
Official
Hello ramzans,
It is with great displeasure to her that you haven't received your order. That is certainly not the type of service that indicates our standards. Please note we have referred this query to the red square online manager as a matter of priority. We assure you all concerns raised will be addressed and concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
It is with great displeasure to her that you haven't received your order. That is certainly not the type of service that indicates our standards. Please note we have referred this query to the red square online manager as a matter of priority. We assure you all concerns raised will be addressed and concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***