MR
Melinda R
1 reviews | Active since Mar 2015
17 Mar 2015, 18:52
Still billing me inspite of account being settled
My account has been settled in full and paid via EFT. I wrote an email to the accounts department and sent proof of payment and I was told it will be adjusted and noted as settled, BUT its hasn't. I am still receiving electronic statements saying I owe a large balance. I am out of the country until the end of this year. This is going to affect my national credit scores and I am outraged at how *********** Edgars is! I want my account closed ASAP.
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Edgars's replyOfficial
19 Mar 2015, 10:28Hello melindar11,
Our attempt to contact you at 12:24 AM was unsuccessful.
Kindly forward us the proof of payment so we may refer this matter to the accounts department for further assistance. We understand the frustration and discomfort caused, and we deeply apologise. Once the proof of payment is received the payment will be traced and the account will be credited.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards.
Edcon customer experience team,
***
Our attempt to contact you at 12:24 AM was unsuccessful.
Kindly forward us the proof of payment so we may refer this matter to the accounts department for further assistance. We understand the frustration and discomfort caused, and we deeply apologise. Once the proof of payment is received the payment will be traced and the account will be credited.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards.
Edcon customer experience team,
***
Edgars's reply19 Mar 2015, 10:28
Official
Hello melindar11,
Our attempt to contact you at 12:24 AM was unsuccessful.
Kindly forward us the proof of payment so we may refer this matter to the accounts department for further assistance. We understand the frustration and discomfort caused, and we deeply apologise. Once the proof of payment is received the payment will be traced and the account will be credited.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards.
Edcon customer experience team,
***
Our attempt to contact you at 12:24 AM was unsuccessful.
Kindly forward us the proof of payment so we may refer this matter to the accounts department for further assistance. We understand the frustration and discomfort caused, and we deeply apologise. Once the proof of payment is received the payment will be traced and the account will be credited.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards.
Edcon customer experience team,
***