AA
Aziz A

1 reviews | Active since May 2012

07 Feb 2017, 07:37

Still Awaiting Feedback Regarding *****ently Activity On My Account At Edgars Cresta

<p>Reference is made to ********** 353/GO</p> <p> </p> <p>I am still awaiting feedback from someone regarding this. Last week Thursday i spoke to a Team Leader who promised to call me back by Sunday and she has not done so.</p> <p> </p> <p>Yesterday i spent over an hour holding for a Team Leader who refused to come to the phone.</p> <p>I spoke to a Senzo Khumalo, Portia who both dropped the calls on me.</p> <p>I spoke to a Johnson who kept me on hold for over 45minutes and i eventually dropped</p> <p>Why is it so difficult for someone to assist me</p> <p>Yes you may cancel the ********** activation of one of your insurance products but i need to know who signed for that as i did not</p> <p>Your *********** organisation have no sense of customer centricity at all</p> <p> </p> <p>I want a call from the customer care manager </p> <p> </p> <p>I am so disgusted with your organisation</p>

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Replies (2)
Edgars
Edgars's reply07 Feb 2017, 09:49
Official

Kindly forward us the reference number to customerrelations@edcon .co.za so that we may conduct follow up for you, as the hello peter site hides the account number for security reasons. We apologise again for any frustrations incurred.

Kind regards,

Customer Experience Team

Call Centre: ***.

Edgars
Edgars's reply07 Feb 2017, 09:49
Official

Kindly forward us the reference number to customerrelations@edcon .co.za so that we may conduct follow up for you, as the hello peter site hides the account number for security reasons. We apologise again for any frustrations incurred.

Kind regards,

Customer Experience Team

Call Centre: ***.