STILL AWAITING FEEDBACK ON URGENT QUERY

On Sunday my husband purchased 2 fragrances from Edgars Greenstone, when he got home in the evening he opened the packaging and box and realized he purchased the incorrect fragrance as he had sampled 2 fragrances in the store only to realize this was not the one he wanted. Then I opened the shrink wrap only and realized from the scent of the box that he accidentally purchased the male fragrance for me. I then sent an email to customer care on Monday, they responded that the query would be escalated to the store manager, after emailing them with no response again . I decided to phone the customer care center, the agent who assisted was quite helpful and told me that the store responded to them explaining the policy of it already been opened and basically they don't accept these goods as it could have been tampered with and replaced with **** items. Firstly the store management did not bother to contact me even once since Monday. I have been urgently waiting for a response as I do not know how many days these type of products can be returned in. Both fragrances have clearly not been used or tampered with. They are more than welcome to compare this with the samples they have in store or even send it to a laboratory to be tested for ****s. These fragrances are well over R2000 so I will not be sitting with something that can not be used. Surely something can be done about this. I have done some research and there is an online store that accepts fragrances that have even been opened and used if the customer is not satisfied with the product. So considering both products still have the original packaging and have not been used, there should be no problem issuing a credit on the account. The store can at least have the decency to contact me as it is already 3 days that have passed since reporting this issue. This is not professional at all for a so called manager.