Still awaiting feedback

I celebrated my birthday on the 4th of October and received a gift of Issey Miyaki. when I opened it i realized that it was aftershave instead of perfume. i have never used aftershave because well, i do not have a beard. the person who bought it for me mentioned that she wanted to get perfume instead of aftershave. i phoned Edgars somerset Mall the following day and inquired about exchanging this product for the perfume. the lady from the fragrance department mentioned that she would get in touch with the rep of Issey Miyaki and I would probably need to bring in everything as is and that the rep would probable need to bring me a new product from the warehouse/headoffice or some place where the rep come from. She also mentioned that they would call me back that same day( in the next few hours, according to the sales lady)to give me the correct information. <br> <br> It has now been more than a week and i am still awaiting feedback. I have tried on numerous occasions to contact Edgars Somerset Mall but their phone just rings. When will i get feedback, I am sitting with a product I cant use...