JJ
Johnnie J
1 reviews | Active since Mar 2012
23 Sept 2015, 09:36
STILL AWAIT FEEDBACK ON MY COMPLAINT OF 29/07/15
I LODGED MY INITIAL COMPLAINT ON 29 JULY 15 (PRICE MARKUP ON SALE) AND RECEIVED RESPONSE FROM THE CUSTOMER SERVICE TEAM THAT SOMEONE WILL PROVIDE FEED BACK. I WAS CALLED FEW DAYS LATER BY EDGARS BUT IT WAS CLEAR THE PERSON DID NOT UNDERSTAND MY COMPLAINT. I EXPLAINED TO HIM WHAT WAS GOING ON HE SAID HE UNDERSTOOD NOW HE WILL SPEAK TO MANAGEMENT AND GET BACK TO ME, IT HAS BEEN FEW WEEKS NOW AND I HAVE NOT HAD A RESPONSE TO MY CONCERNS RAISED.<br> <br> MY REFERENCE NUMBER FOR MY INITIAL QUERY IS: ***/GO. CAN SOMEONE PLEASE EXPLAIN WHAT IS GOING ON? STILL WAITING ALMOST 2 MONTHS NOW...
Helpful (0)
Replies (1)0
Replies (1)
Edgars's replyOfficial
23 Sept 2015, 15:05Hello private protecto,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience and delay in feedback.
Kindly be advised that your query was forwarded to management and as soon as feedback is provided, you will then be advised accordingly.
Again we do apologise for the delay and can assure you that feedback will be provided to you.
The reference for your query is as follows: ***/GO
Thank you for your patience and understanding.
Kind regards,
Edcon customer
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience and delay in feedback.
Kindly be advised that your query was forwarded to management and as soon as feedback is provided, you will then be advised accordingly.
Again we do apologise for the delay and can assure you that feedback will be provided to you.
The reference for your query is as follows: ***/GO
Thank you for your patience and understanding.
Kind regards,
Edcon customer
***
Edgars's reply23 Sept 2015, 15:05
Official
Hello private protecto,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience and delay in feedback.
Kindly be advised that your query was forwarded to management and as soon as feedback is provided, you will then be advised accordingly.
Again we do apologise for the delay and can assure you that feedback will be provided to you.
The reference for your query is as follows: ***/GO
Thank you for your patience and understanding.
Kind regards,
Edcon customer
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience and delay in feedback.
Kindly be advised that your query was forwarded to management and as soon as feedback is provided, you will then be advised accordingly.
Again we do apologise for the delay and can assure you that feedback will be provided to you.
The reference for your query is as follows: ***/GO
Thank you for your patience and understanding.
Kind regards,
Edcon customer
***