JJ
Johnnie J
1 reviews | Active since Mar 2012
19 Aug 2015, 15:44
STILL AWAIT CLARITY/FEEDBACK
I LODGED MY INITIAL COMPLAINT ON 29 JULY 15 (PRICE MARKUP ON SALE) AND RECEIVED RESPONSE FROM THE CUSTOMER SERVICE TEAM THAT SOMEONE WILL PROVIDE FEED BACK. I WAS CALLED FEW DAYS LATER BY EDGARS BUT IT WAS CLEAR THE PERSON DID NOT UNDERSTAND MY COMPLAINT. I EXPLAINED TO HIM WHAT WAS GOING ON HE SAID HE UNDERSTOOD NOW HE WILL SPEAK TO MANAGEMENT AND GET BACK TO ME, IT HAS BEEN FEW WEEKS NOW AND I HAVE NOT HAD A RESPONSE TO MY CONCERNS RAISED.<br> <br> MY REFERENCE NUMBER FOR MY INITIAL QUERY IS: ***/GO. CAN SOMEONE PLEASE EXPLAIN WHAT IS GOING ON?
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Edgars's replyOfficial
21 Aug 2015, 17:20Hello private protecto,
Thank you for raising your concerns with us. We can understand that this matter has been prolonging, but our marketing department was also notified of this query. We assure you all concerns raised will be addressed and concrete feedback will be given to you shortly. Please accept our sincerest apologies for the overall experience.
Your reference number is still the same: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
Thank you for raising your concerns with us. We can understand that this matter has been prolonging, but our marketing department was also notified of this query. We assure you all concerns raised will be addressed and concrete feedback will be given to you shortly. Please accept our sincerest apologies for the overall experience.
Your reference number is still the same: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
Edgars's reply21 Aug 2015, 17:20
Official
Hello private protecto,
Thank you for raising your concerns with us. We can understand that this matter has been prolonging, but our marketing department was also notified of this query. We assure you all concerns raised will be addressed and concrete feedback will be given to you shortly. Please accept our sincerest apologies for the overall experience.
Your reference number is still the same: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
Thank you for raising your concerns with us. We can understand that this matter has been prolonging, but our marketing department was also notified of this query. We assure you all concerns raised will be addressed and concrete feedback will be given to you shortly. Please accept our sincerest apologies for the overall experience.
Your reference number is still the same: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***