1 reviews | Active since Aug 2013
*****ing People's Money
<p>Why must people take to social media before anyone listens?! I've emailed, complained on your facebook wall, promised a phone call but till today have heard nothing?!</p> <p> </p> <p>So because your company is not making money, you think its both legally and ethically okay to ***** your account customers money and not even bother explaining whats going on! For God knows how long I'm being charged a'protection plan fee, Mobile content fee and now a service fee which you guys seem to preach is required by law (yet I pay no service fee on any other account) and that you informed your customers about it (again I know nothing about this)</p> <p> </p> <p>Since you refuse to refund me, and wont even contact me, I'm going to pay my account up in full and close it, never stepping into an edgars again! I'm quite happy to rather shop at TFG and woolies<br /><br /></p> <p>Thanks for nothing, hope your company closes down soon</p>
Thank you bringing this matter to our attention. The account protection plan is compulsory for all account holders and can only be cancelled if you supply the relevant documents stating your account will be paid in the event of retrenchment from permanent employment, permanent disablement or death.
Edgars Account Protection Plans will pay the outstanding balance on your account in the event of retrenchment from permanent employment, permanent disablement or death.
Please note that the service fee will not be levied to your account without your authorisation. Although it has become necessary to charge a service fee, we have taken the plight of our customers into consideration and discounted this fee to R22.80 per month which equates to R273.60 yearly as opposed to the prescribed maximum fee of R60 allowed per month by the NCA (R720 yearly) .
In regards to the Mobile content fee we have raised your concerns with RMCS (Retail Mobile Credit Specialists) for the cancelation to be done as soon as possible and efficiently.
Your reference number is ********** 171/GO
Kind regards,
Edcon customer experience team,
***
Thank you bringing this matter to our attention. The account protection plan is compulsory for all account holders and can only be cancelled if you supply the relevant documents stating your account will be paid in the event of retrenchment from permanent employment, permanent disablement or death.
Edgars Account Protection Plans will pay the outstanding balance on your account in the event of retrenchment from permanent employment, permanent disablement or death.
Please note that the service fee will not be levied to your account without your authorisation. Although it has become necessary to charge a service fee, we have taken the plight of our customers into consideration and discounted this fee to R22.80 per month which equates to R273.60 yearly as opposed to the prescribed maximum fee of R60 allowed per month by the NCA (R720 yearly) .
In regards to the Mobile content fee we have raised your concerns with RMCS (Retail Mobile Credit Specialists) for the cancelation to be done as soon as possible and efficiently.
Your reference number is ********** 171/GO
Kind regards,
Edcon customer experience team,
***
What a Pathetic excuse!!
Firstly I am currently being charged a service fee which I DID NOT agree too!!
Secondly, you have not told me why I was even being charged a mobile fee I didn't agree too!! I expect to be refunded for all the times I was *******ly charged!!!
Thirdly, why is only Edgar's charging a service fee and not other companies such as TFG!!
I'm still going to close my account, your company is being run by *****ING!
What a Pathetic excuse!!
Firstly I am currently being charged a service fee which I DID NOT agree too!!
Secondly, you have not told me why I was even being charged a mobile fee I didn't agree too!! I expect to be refunded for all the times I was *******ly charged!!!
Thirdly, why is only Edgar's charging a service fee and not other companies such as TFG!!
I'm still going to close my account, your company is being run by *****ING!