*****ING MY THANK U POINTS

I received an sms from Edgars on the 7th of October stating my thank u points were expiring. I then hastily phoned the Customer Service the next day (08 October) and was assured that my points are not expiring but that it simply means the points that I would have received on a previous promotion was going to fall away. I asked for a reference number which the lady said there isn't one and that I must use the date (08/10) if needed. I received another sms yesterday to say that my thank you points are R20!!! FROM +-R150 to R20???HOW DOES THIS HAPPEN!!!!! I especially went through the hassle of phoning, confirming etc just to have this happen? I have read up and thank u points are valid for 3 years....i used my points in December '14 last. So it CANNOT EXPIRE YET. I have been a loyal customer for over 10 years and this is how you treat me. Do yourself a favour and go get that voice recording. If this is not sorted not only will i take it further (ultimately this is theft) but will close my account. I don't need this. And this after you increase the Club membership as well without letting customers know. Well done Edgars, well done. I look forward to your response pronto.